At OKINIIRI Pet, we want you and your pup to be completely satisfied with our products! If you’re not happy with your order, we’re here to help.

Eligibility for Refunds

We offer refunds under the following conditions:
✅ Damaged or Defective Products – If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos as proof.
✅ Incorrect Items – If you receive the wrong item, we’ll send you the correct one at no additional cost.
✅ Unopened & Unused Products – Returns for refunds are accepted within 14 days of delivery if the product is sealed in its original packaging.

🚫 Non-Refundable Items:

• Opened or used Bully Sticks (for health and safety reasons).
• Orders beyond the 14-day return window.
• Products purchased on clearance or final sale.

How to Request a Refund

1. Email us at [support@okiniiripet.com] with your order number and the reason for your refund request.
2. Our team will review your request and, if eligible, provide a return label (return shipping fees may apply).
3. Once we receive the returned product, refunds are processed within 5-7 business days to the original payment method.

Additional Notes:

• Shipping costs are non-refundable (unless the return is due to our error).
• If a refund is issued, it may take 5-10 business days to reflect in your account, depending on your bank.
• If you received a damaged product but don’t want a refund, we can offer a replacement at no extra cost.

For any questions, reach out to [support@okiniiripet.com]. We’re happy to help! 🐶