At okiniiripet.com, we understand that sometimes things don’t go as planned. If you’re not completely satisfied with your pet food purchase, we’re here to help you with our hassle-free Return and Exchange policy. Please read the following guidelines carefully:
- Returns
If you wish to return pet food items, you can do so within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:
The item must be unused, unopened, and in its original packaging.
The item should be in the same condition as you received it.
You must provide a valid proof of purchase.
- Exchanges
We are happy to exchange pet food items for the following reasons:
The item you received is damaged or defective.
The item you received is not the one you ordered.
Exchanges are subject to availability. If the requested item is not available, we will offer you a full refund.
- Process for Returns and Exchanges
To initiate a return or exchange, please follow these steps:
Contact our customer service team at info@okiniiripet.com within 30 days of receiving the item. Provide your order number and a brief explanation of the reason for the return or exchange.
Our customer service team will guide you through the process and provide you with a return authorization if applicable.
Pack the item securely in its original packaging along with any accessories, manuals, and proof of purchase.
Ship the item to the address provided by our customer service team. Please note that you will be responsible for the return shipping costs.
Once we receive and inspect the returned item, we will process your refund or exchange within 14 business days.
- Refunds
Refunds will be issued using the same payment method that was used for the original purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
- Non-Returnable Items
For health and safety reasons, certain items are non-returnable:
Opened pet food bags or containers.
Items that have been used or are not in their original condition.
Items without a valid proof of purchase.
- Contact Us
If you have any questions or concerns about our Return and Exchange policy, please feel free to contact our customer service team at okiniiripet.com. We’re here to assist you!
Please note that our Return and Exchange policy is subject to change without prior notice. It’s recommended to review this page regularly for any updates.
okiniiripet.com is committed to ensuring a seamless shopping experience for you and your pets. Thank you for choosing us for your pet’s nutritional needs!