Shipping & Delivery

At OKINIIRI Pet, we ensure that your furry friend gets their favorite treats quickly and safely!

Shipping Options & Timeframes:

• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1 business day (available in select locations)
• Orders are processed within 1-2 business days after payment confirmation.
• Shipping rates are calculated at checkout based on location and order size.
• Free shipping is available on orders over $X (if applicable).

Order Tracking:

Once your order ships, you’ll receive a confirmation email with a tracking number to monitor your package’s journey.

Shipping Restrictions:

• We currently ship within [USA/Canada/other regions].
• We do not ship to P.O. Boxes or APO/FPO addresses.
• Extreme weather conditions may delay deliveries.

Returns & Refunds

We want you and your pup to be 100% satisfied with our Bully Sticks! If you’re not happy with your order, we’re here to help.

Return Eligibility:

• Returns are accepted within 14 days of delivery.
• Products must be unopened, unused, and in their original packaging.
• Due to the nature of our products, we cannot accept opened or partially used items for hygiene reasons.

How to Request a Return:

1. Email [support@okiniiripet.com] with your order number and reason for return.
2. Our team will review your request and provide return instructions.
3. Ship the item back using the provided return label (return shipping costs may apply).
4. Once received, we’ll process your refund or replacement within 5-7 business days.

Refund Policy:

• Refunds are issued to the original payment method.
• Shipping fees are non-refundable (except in cases of defective or incorrect products).
• If you receive a damaged or incorrect item, contact us within 48 hours of delivery for a free replacement.

Exchanges:

• If you’d like to exchange a product, follow the return process and place a new order for the desired item.

If you have any questions, don’t hesitate to contact us at [support@okiniiripet.com]. Your pup’s happiness is our priority! 🐶💙